Customer Care

Payment

The Sea and Salt accepts the various payment methods: Bank Transfers, iBanking and Paypal.
Kindly make payment within 24 hours after which, your order will be automatically cancelled. 

Bank Transfers: 

By opting for bank transfer, please make payment to DBS Savings 214-3-002611. Once you have done so, you will be required to take a snapshot of the receipt and email it to customercare@theseaandsalt.com. You will receive an email with the payment details. 

Internet Banking: 

By opting for internet banking, please make payment to DBS Savings 214-3-002611. Once you have done so, you will be required to provide us with your IBank Nickname, Transaction Reference and the Date and Time of Transfer. You will receive an email with the payment details. 

PayPal: 

The Sea and Salt offers Paypal as well to make your shopping more convenient and easy.

 

Shipping

SINGAPORE 

Shipping will take 1-4 days after receipt of payment. 

The Sea & Salt offers the following local shipping methods:

  • Orders below $25: Free Normal Shipping
  • Orders below $30 with tracking: Additional $3.50 
  • Orders above $30: Free Registered Shipping

The Sea & Salt offers the following international shipping methods: 

  • Orders below $40: flat rate of $15
  • Orders above $40: Free International Shipping (with tracking)

In the event that the item has not been delivered, please email us at customercare@theseaandsalt.com 

For all registered items, a delivery advice will be left at your doorstep if the parcel is not received at the respective address. You may collect your parcel directly at the designated Singpost address on the delivery advice. 

Other forms of postage are also available i.e. A.M Mail and Smartpac. If you wish to opt for these other forms of postage, please email us. 

A.M. Mail is a postage-paid time-certain local delivery service that offers an earlier delivery time for urgent mail. Customers will receive their mail no later than 11am the next working day. No tracking is available for this postage method. 

SmartPac is a postage-paid postal service for delivery anywhere in Singapore, the next working day for a fixed price. SmartPac offers next day delivery and tracking. 

INTERNATIONAL

The Sea and Salt ships worldwide at a flat rate of S$15.00.

Free International Shipping is available for orders above S$60.00 (exclusive of promo code). 

 

Returns Policy 

All swimwear items are non-exchangeable and non-refundable due to hygiene purposes. 

Refunds
We offer refunds on a case-by-case basis. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Return Shipping 
To return your product, you should mail your product to:

137 #04-04 Singapore 597159

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We strongly recommend all customers to return via registered mail as we are not liable for lost mail. 

With Love, The Sea & Salt